Returns & Exchanges

Due to the perishable nature of our sweets, SugarHi does not accept returns on food items, but we are committed to ensuring your total satisfaction with every treat. If your order arrives damaged or incorrect, please follow our streamlined exchange process to receive a fresh replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging or incorrect items immediately upon delivery to help us process your claim.

• 2.
  Contact Support

  Email our Sweet Support team at hello@sugarhi.com within 48 hours of receipt with your order number and the photos you captured.

• 3.
  Review Process

  Our team will review your request within one business day and notify you regarding the approval of a replacement or store credit.

• 4.
  Sweet Resolution

  Once approved, we will ship out a fresh replacement at no extra cost to you or issue a full credit to your SugarHi account.